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Customer service representative
Mediabistro Utica, NY
$37k-47k (estimate)
Full Time Just Posted
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Mediabistro is Hiring a Customer service representative Near Utica, NY

Annual Non-Exempt Salary : $37,850 (plus 5% bilingual differential)

Fresh college students are encouraged to apply.

Benefits :

37.5 hour work week, 7.5 hour work day, flexible work schedule menu to include the ability to work : a four-day work week, four-day work week, every other week, or a typical five-day work schedule

16 annual vacation days, 12 annual sick days, and 13 annual paid holidays (now includes Eid-Al-Fitr and Yom Kippur)

Heavily subsidized health / vision / dental insurance

Additional benefits available

Job Duties :

The successful candidate will be expected to :

Communicate with health insurance companies related to authorizations of services.

Process, maintain documentation, and ensure the accuracy of incoming program referrals and authorizations.

Monitor and track ongoing authorizations and Medicaid eligibility.

Contact authorizing source and program staff of expiring authorizations.

Research, respond to, and correct errors with rosters and reauthorizations.

Education :

A College Degree in Human Services or related field is required; applicable experience may be considered in lieu of education.

Knowledge, Skills & Abilities :

Entry Level position. Training will be provided. One-to-two years of customer service experience. Experience working with authorizations for services and insurance companies preferred but not required.

Knowledge of Medicaid is highly preferred.

Strong knowledge of Microsoft Excel, Word, and Outlook.

Fluency and proficiency (reading, writing, speaking) in a second language, Spanish is preferred, this is not required for this position.

Travel Required : No

Location : Utica, NY

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Last updated : 2024-05-02

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

08/01/2024

WEBSITE

mediabistro.com

HEADQUARTERS

New York, NY

SIZE

100 - 200

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The job skills required for Customer service representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.

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